Kayako SupportSuite offers true integrated Multi-Channel solution allowing you to manage your emails, online issues, chats, self service and issues received by phone. Some key features of the product include:

- AJAX based Rich User Interface
- Active Directory (LDAP), vBulletin, ModernBill integration
- ViewShare feature allowing you to guide your clients in realtime
- Staff to Staff Voice Chats
- SLA’s, Work Schedules and Escalations
- Detailed Reports and Analytics
- Microsoft